1. Introduction
Ashmore Bespoke ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or enquire about our services.
By using our website, you acknowledge the practices described in this policy. If you do not agree with this policy, please do not use our website or submit your details through it.
2. Information We Collect
Information You Provide
We may collect the following information when you interact with us:
- Contact information: name, email address, and any details you provide via our contact form.
- Project details: information about your home, room, project type, timescales, measurements, preferences, and any other details you choose to share with us.
- Communication records: emails, messages, site visit notes, and quotation history relating to your enquiry or project.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address and approximate location
- Browser type and version
- Operating system
- Pages visited, time spent on pages, and referring URLs
- Device type and screen resolution
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Arrange home consultations, surveys, quotations, and project planning
- Deliver the services you have requested
- Send project updates and communications related to our services
- Improve our website, services, and user experience
- Analyse website usage and trends
- Comply with legal obligations
4. Lawful Bases for Processing
Where UK data protection law applies, we rely on one or more of the following lawful bases:
- Contract: where processing is necessary to provide a quotation, carry out a project, or take steps at your request before entering into an agreement.
- Legitimate interests: where processing is necessary for running and improving our business, managing enquiries, keeping records, and protecting our website.
- Consent: where you have given permission for a specific use of your information.
- Legal obligation: where we must keep or disclose information to comply with the law.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You can control cookie preferences through your browser settings. We use:
- Essential cookies: required for the website to function properly.
- Analytics cookies: if enabled, these help us understand how visitors interact with our website.
6. Sharing Your Information
We do not sell your personal information. We may share information with trusted third parties only where necessary to run our business or deliver a project, including:
- Service providers: website hosting, email delivery, form handling, analytics, and administrative tools.
- Specialist trades or suppliers: where needed to prepare quotations, place orders, or coordinate project delivery.
- Professional advisers or legal authorities: where disclosure is required by law or reasonably necessary to protect our legal rights.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry and contact form submissions are generally retained for up to 24 months unless you request earlier deletion. Where you become a customer, we may retain relevant quotation, invoice, and project records for longer where needed for tax, accounting, warranty, or legal reasons.
9. Your Rights
Under applicable data protection laws (including the UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request portability of your data
- Withdraw consent at any time
To exercise any of these rights, please contact us at martin@ashmorebespoke.co.uk.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Ashmore Bespoke
Email: martin@ashmorebespoke.co.uk
Phone: +44 7871 795120